Help & Support

Email [email protected].

How do I book a boat?

Tap a boat, pick a time, choose a package and any add-ons, then check out. You only sign in, with a one-time code by text or email, when you tap Checkout.

Where do I find my trip?

Open Trips. If you booked without an account, enter your booking reference and the phone or email you used.

What is the cancellation policy?

Cancel 5 or more days before your trip for a full refund. 3 to 4 days before, you get 50% of the trip and add-ons or one free move. 2 days or less, no refund. Weather and owner cancellations are refunded in full. The exact amount is shown before you confirm.

When will I get my refund?

Refunds go back to your original payment method through Stripe, usually within 5 to 10 business days.

Why is there a card processing fee?

A 3% fee applies to credit cards only. It is never charged on debit or prepaid cards and is shown as its own line before you pay.

Where do I meet the boat?

The exact dock and captain contact appear on your trip page once the booking is paid and confirmed.

How do I list my boat or become a captain?

Go to Account and choose List your boat or Captain. Every listing and captain profile is reviewed before it goes live.

How do I report a problem with a message, review or photo?

Use Report on the item, or email us with the booking reference.

How do I delete my account?

Signed in: Account > Delete my account & data. Booked as a guest: open your trip and choose delete my data. Or email us. See heyyachty.com/delete-account.